Virtual Talk Therapy Designed for Real Life
At NewWay Health, we provide virtual behavioral health services designed to help you build the emotional and practical skills needed to live a more stable, fulfilling life while remaining active at home, in school, at work, and in your community.
Individual therapy gives you a private, judgment-free space to talk honestly about what is happening, understand what may be keeping you stuck, and learn practical ways to move forward. We support individuals experiencing anxiety, depression, trauma, grief, stress, relationship difficulties, emotional dysregulation, and other concerns that make everyday life feel harder.
Therapy is not one-size-fits-all. We take time to get to know you, build trust, and create a treatment approach based on your needs, goals, and comfort level. You remain in control of the pace. Our goal is to help you develop the skills and confidence to manage life more successfully, not to keep you in therapy forever.
All sessions are provided virtually, allowing you to receive support from wherever you feel most comfortable, as long as you are physically located in Kentucky at the time of your appointment.
Calling your insurance company can feel intimidating... but it is always best to be prepared, here is what you need to do:
Commercial Insurance & Medicare Advantage Plans: Please contact your insurance company to verify coverage, deductible, and co-pays.
Call the number on the back of your insurance card.
Ask them to verify:
- If a provider is in network with your plan
- If your deductible has to be met before coverage applies
- If you have any co-pays.
Information they may ask:
- Type of Service: Behavioral Health
- Facility or Group: NewWay Health - NPI: 1972210573
- Provider: Dr. Britta D. Caudill - NPI: 1710440441
Getting Started is Easy
📅 Request an Appointment
Choose an appointment that fits your schedule. You may select the therapist you prefer or choose “first available” for the soonest possible appointment.
📧 Create Your Patient Portal
Once your therapist reviews and approves your appointment request, watch your email for an invitation to create your secure patient portal.
📝 Complete Your Paperwork
Your portal will include important new-patient forms that help our team prepare for your care. Please complete them as soon as possible and no later than 24 hours before your first appointment to prevent cancellation.
The earlier we receive your forms, the more time we have to verify your insurance, review your needs, and make sure you are scheduled with the right provider, since some therapists serve specific ages or areas of concern.
📋 Review Your Insurance Coverage
NewWay Health is in network with Kentucky Medicaid, Medicare, and most commercial insurance plans. Commercial insurance and Medicare members may want to contact their insurance company before the first appointment to ask about coverage, copayments, deductibles, or other out-of-pocket costs.
💻 Attend Your Session
You may join your virtual session from anywhere in Kentucky using a device with a reliable internet connection, camera, and microphone. Please choose a private space that is reasonably free from loud noises and distractions. Headphones are not required, but they are encouraged for added privacy.